5294 Madison Pike Suite 203

Independence, KY 41051

859-443-7740

Title

Click here to edit subtitle

Studio Etiquette & Policies


Appointment Scheduling

Services are scheduled by appointment only. To accommodate today’s busy lifestyle we do often have same day appointments available. However, to ensure that we are able to accommodate your preferred appointment times, we ask that you schedule with as much advance notice as possible.


Age Requirement

We accept appointments for children under the age of 16 if they are accompanied by a parent or guardian during the service and have a parent or guardian signed waiver.  Children 16-18 years old are required to have a parent or guardian signed waiver and are not required to be accompanied by a parent or guardian during the service unless requested by the therapist.


Cancellation Policy

4 hours notice is required to cancel or reschedule an appointment.  


Payment

Full payment is due at time of service. We accept cash, checks & credit cards (Visa, Master Card, Discover or American Express).


Your First Visit/Arrival

Please arrive 10-15 minutes prior to your first scheduled appointment. This allows you time to fill out our brief health intake form & enjoy our space for the first time without feeling rushed.


Arriving Late

If you are late to your session you are welcome to receive whatever time is left in your appointment. Due to our tightly booked schedule we are generally unable to extend your session beyond your original appointment time. Regardless of the length of the service actually given, you will be responsible for payment of the full service you scheduled.


Gift Cards

Gift cards may be purchased for any value amount and are redeemable for massage services only -no cash value. Core Massage Studio is not responsible for lost, stolen, unauthorized card use or damaged cards. Cards may be replaced if a valid card number can be provided. Replacement cards will be the value of the card at the time we receive your report of loss, card damage, or theft.


Health Considerations

Please inform us at time of scheduling of any health conditions, allergies, special needs or concerns you have. Your safety is important to us & some services may not be appropriate for certain conditions.


Communicating Your Preferences
Be sure to speak up. All aspects of your massage session can be modified to your preference: pressure (too light or too deep), lighting in the room, style of music, temperature, and whether or not you choose to have a conversation or enjoy the treatment in silence.

Inappropriate Behavior

This is a non-sexual massage. We are professional therapists. Any misconduct or inappropriate behavior will result in immediate termination of the session with full payment due and the authorities will be contacted immediately.